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Stripe Billing Cycles & Payment Terms
Monthly Subscription Plans
- Billing Cycle: Monthly recurring via Stripe
- Billing Date: Same date each month (set at signup)
- Payment Methods: Credit/Debit cards via Stripe only
- Currency: USD processed through Stripe
- Automatic Renewal: Subscriptions auto-renew unless cancelled
Flat Fee Structure
- All-Inclusive: Each plan includes both platform access and AI usage budget
- No Overages: Service pauses when AI budget is consumed (no surprise charges)
- Budget Reset: AI usage allowance resets each Stripe billing cycle
- No Rollover: Unused AI budget does not carry over to next month
- Transparent: See exactly what you get for each plan in our pricing table above
Stripe Payment Processing
- Payment Processor: Stripe (PCI DSS Level 1 compliant)
- Security: Bank-level encryption and fraud protection
- Failed Payments: Stripe retries failed payments automatically
- Payment Updates: Update payment methods via Stripe Customer Portal
- Receipts: Automatic email receipts from Stripe
Usage Tracking & Transparency
Real-Time Usage Dashboard
Monitor your LLM usage and costs in real-time through your account dashboard.
- Daily usage breakdown
- Cost per AI interaction
- Monthly spending trends
- Usage alerts and limits
Detailed Invoicing
Comprehensive invoices with complete usage breakdown.
- Platform subscription charges
- LLM usage by service type
- Token consumption details
- Tax calculations (where applicable)
Budget Controls
Set spending limits and receive alerts to control costs.
- Monthly spending limits
- Usage threshold alerts
- Automatic service pause options
- Pre-purchase credit system
Subscription Changes & Cancellations
Plan Upgrades
- Immediate access to new features
- Pro-rated billing for remainder of cycle
- No setup fees or penalties
Plan Downgrades
- Changes take effect at next billing cycle
- Access to current plan features until cycle end
- No refunds for unused portion
Cancellations
- Cancel anytime through account settings
- Access continues until end of billing period
- LLM usage charges still apply during notice period
- Data export available for 30 days post-cancellation
International Billing
Supported Currencies
- USD (United States Dollar) - Primary
- EUR (Euro) - European Union
- GBP (British Pound) - United Kingdom
- CAD (Canadian Dollar) - Canada
- AUD (Australian Dollar) - Australia
Tax Handling
- US: Sales tax applied based on billing address
- EU: VAT included in displayed prices
- UK: VAT applied at current rates
- Other: Local taxes may apply
Payment Methods by Region
- Global: Visa, Mastercard, American Express
- US: ACH bank transfers (Enterprise)
- EU: SEPA direct debit
- All Regions: PayPal
Security & Compliance
Your payment information is protected by industry-leading security measures:
- PCI DSS Level 1: Highest level of payment security certification
- Stripe Processing: Bank-level encryption and fraud protection
- No Storage: We never store your payment card details
- GDPR Compliant: Full European data protection compliance
- SOC 2 Type II: Audited security and availability controls
Need Help with Billing?
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Customer Support
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Response Time: Within 4 hours (30 minutes for emergencies)
Available: 24/7 for critical issues
For technical issues, integration problems, API questions, platform troubleshooting, emergency outages, privacy concerns, legal matters, and compliance questions. For critical system issues, include [EMERGENCY] in your subject line.
Billing & Refunds
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Response Time: Within 24 hours
Available: Monday-Friday, 9 AM - 6 PM EST
For subscription questions, payment issues, refunds, billing inquiries, dispute resolution, and Stripe payment support. We currently accept credit/debit cards via Stripe only.
Business Inquiries & Partnerships
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Response Time: Within 48 hours
Available: Monday-Friday, 9 AM - 5 PM EST
For partnership discussions, enterprise engagements, integrations, marketing collaborations, and other business-related opportunities.