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Direct Support Channels

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Customer Support

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Response Time: Within 4 hours (30 minutes for emergencies)

Available: 24/7 for critical issues

For technical issues, integration problems, API questions, platform troubleshooting, emergency outages, privacy concerns, legal matters, and compliance questions. For critical system issues, include [EMERGENCY] in your subject line.

Billing & Refunds

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Response Time: Within 24 hours

Available: Monday-Friday, 9 AM - 6 PM EST

For subscription questions, payment issues, refunds, billing inquiries, dispute resolution, and Stripe payment support. We currently accept credit/debit cards via Stripe only.

Business Inquiries & Partnerships

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Response Time: Within 48 hours

Available: Monday-Friday, 9 AM - 5 PM EST

For partnership discussions, enterprise engagements, integrations, marketing collaborations, and other business-related opportunities.

Office Information

Headquarters

Augmentable AI, LLC

Danville, CA, USA

Remote-first company

Business Hours

Support: 24/7 for critical issues

Business: Monday-Friday, 9 AM - 6 PM EST

Sales: Monday-Friday, 8 AM - 7 PM EST

Global Coverage

Primary: North America (EST/PST)

Extended: Europe (CET/GMT)

Asia-Pacific: Limited hours

Before You Contact Us

Documentation

Check our comprehensive documentation for setup guides, API references, and troubleshooting.

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FAQ

Find answers to common questions about features, billing, and technical issues.

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Video Tutorials

Watch step-by-step video guides for getting started and advanced features.

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Community

Connect with other users, share tips, and get community support.

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What to Include in Your Message

Technical Issues

  • Your account email address
  • Application URL (if applicable)
  • Platform version and integration details
  • Error messages or screenshots
  • Steps to reproduce the issue

Billing Questions

  • Account email address
  • Invoice or transaction ID
  • Billing address on file
  • Specific billing question or issue

Business Inquiries

  • Company name and website
  • Your role and contact information
  • Specific partnership or business interest
  • Timeline and requirements